FAQ

How much is shipping?

Shipping within mainland UK is £17.00

– £8.50 collection

– £8.50 return

We can offer shipping to Scottish Highlands, Ireland, Guernsey and other locations but please email us with your full address to obtain a quote. Some addresses in Scotland do come up as highlands via UPS and they can add on a further fee for the shipping cost. We can look at alternative ways to ship, but please email us before purchasing.

How does the website work?

Simply select your required repairs and add them to your basket. Go to the checkout and pay securely for your repairs. Once processed our side, we will email you a UPS label for the parcel. Please check your Inbox/Junk/Spam/Other folders for this.
If you haven’t received a label within 48 hours please call us on 01638 560616

I’m not sure what needs doing to my shoes.

If you are unsure on what needs doing to your shoes we have an assessment option for you. This is on the homepage.

Or if you would like to send us some images first please send them to shop@busybeenewmarket.co.uk

How long does it take?

All repair work varies and it would all depend on what it is you are having done.

Rough estimate would be 7-10 working days – different repairs may be longer.

If ordering an assessment you will be contacted by phone or email and an estimated time of repair will be given to you.

I haven’t received my label?

All UPS labels are sent to the email address attached to orders, please double check you have entered the correct email.

The label may have possibly gone to your Junk/Spam or Other inbox folder.

If still not received within 48 hours please email us at shop@busybeenewmarket.co.uk

What if I miss my collection?

Not a problem at all, we can just re schedule or a local UPS drop off point may be more convenient – we include these on the UPS labels that are sent. If there are local ones available to the customer.

I have a few pairs of shoes do I need to put them all in one box?

Yes please! We provide one UPS label so all items will need to be parcelled together.