Last updated: 27th March 2026

This Privacy Policy explains how Pick Up My Repair (“we”, “us”, “our”) collects and uses your personal information. We operate in the United Kingdom and follow UK GDPR and the Data Protection Act 2018.

We may collect:

• Your name and contact details
• Delivery and return address
• Details about your repair order
• Payment information (processed securely by third-party providers)
• Any messages or enquiries you send us

We use your information to:

• Process and return your repair order
• Contact you about your order
• Take payment and issue invoices
• Provide customer support
• Improve our website and services

We do not sell your data to anyone.

We process your data under:

• Contract – to provide our repair service
• Legitimate interests – to run and improve our business
• Consent – if you sign up to optional marketing

We only share your information with:

• Payment processors
• Postal/courier services
• Website and IT service providers
  All partners are required to protect your data.

We store personal data securely and only for as long as necessary to provide our services or meet legal requirements (e.g., accounting rules).

You have the right to:

• Access the data we hold about you
• Ask us to correct or delete your data
• Withdraw consent for marketing
• Make a complaint to the Information Commissioner’s Office (ICO)

For any privacy questions or data requests, contact:
Pick Up My Repair
Email: shop@busybeenewmarket.co.uk
Address: 37 High Street, Newmarket, Suffolk, CB8 8NA