Last updated: 27th March 2026

Welcome to Pick Up My Repair. By using our website and sending items to us for postal repair, you agree to the following Terms and Conditions.

Pick Up My Repair provides postal shoe-repair and restoration services across the United Kingdom.
By placing an order, you confirm that you own the items sent or have permission from the owner.

• Orders are placed through our website.
• Prices are shown online or provided in a written quote.
• Payment must be made before repaired items are returned.
• Prices may change at any time.

• You are responsible for securely packaging your items when sending them to us.
• We are not liable for loss or damage that occurs in transit to us.
• We will notify you when your items arrive and the repair process begins.

• All assessments are based on the condition of the item received.
• Some materials may react unpredictably to cleaning or repair.
• We will not proceed with repairs we consider unsafe or unsuitable; you will be contacted if this occurs.

• Repaired items are returned via tracked postal or courier services.
• Delivery times are estimates and not guaranteed.
• Risk transfers to you once we hand the parcel to the courier.
• We are not responsible for delays outside our control.Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.

If an item is lost or damaged while in our possession:

• Our liability is limited to the item’s current value, not replacement cost.
• For high-value items, you must notify us in advance and arrange additional insurance if required.

• Repairs are non-refundable once completed.
• If you believe the workmanship is unsatisfactory, you must notify us within 14 days of receiving the item.
• We may offer to rework the repair if appropriate.
• Your statutory rights under UK law remain unaffected.

Content on our website, including images and text, is owned by Pick Up My Repair and cannot be copied without permission.

We process personal data in line with UK GDPR and the Data Protection Act 2018.
See our Privacy Policy for full details.

These Terms and Conditions are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.